My Black Friday

It was a weird day. 
Macy's put me into the 4am-2pm schedule and I even stayed two hours longer voluntarily, but wasn't feeling tired or anything coming back home and even after. 
Having to wake up, wait until the deadly hot water hit my body in the bathtub and wear the black clothes in the early dawn felt so revived and prepared. 
As my car rolled into the parking lot of Macy's, I was having this image of cars in the lot dotted here and there, but it wasn't. At least twenty rows or more were filled with cars in just one parking space. 


Around 5,6 am was the peak time of my excuse-me yawning due to the no customer traffic. 
Then, about 7:30ish, it started to pick up the pace and later, there was a dragon tail looking line of people on pretty every register.
The customers came up the register with items to buy and red coupons or even their own made-up cozy coupon boxes or whatnot, to debate and to use. 
Before I keep going on, I will give you the basic Macy's policy or role in terms of using coupons.


1. The coupon excludes every day value, items' price that ends up with 98 cents. 
2. The coupon can be used once per transaction. 
3. It's always either-or. You never get coupon and extra ..% off on top of that. 


But I understand. The coupon policy is kind of confusing to get, unless you are an employee there. 
The way an explanation worded on coupon is additional recipe for policy's unclearness and vagueness.


Anyway, on Black Friday, I know that everyone was so excited to use up those coupons, but unfortunately, pretty much none of the coupons were applied on items, because of the morning specials. 
So a lot of customers left the register as disappointed or angry. 
Among them wanted to talk to one of the managers and they did. 
But I don't understand. No matter how clear I thought I explained those policies to customers, they always want to talk to the manager, whose explanation is nothing really different from mine. Why can't they just trust me?


I saw some types of customers when they tried to use coupons. 
1. Trying to use the 10 dollar coupon on the item price of 6.99. 
2. Not being able to make up their minds and ordering associates to do this #1, this #2, this #3, that #4 on and on, to have items in the very, very, very possible lowest price they can try. 
-For these types of customers yesterday, I specifically asked them to make up their minds since there are people behind them. 
3. Read the coupon from word to word and try to convince me that the discount on coupon and charge should combined and later, ask me to call the manager. 


This black fri. 
I stayed awake 17 and half hours.